Usability Design Analysis Continued

Before modifying the usability of any business application, Lifecycle Technology Services consultants take great care to ensure that the process being automated is streamlined. User design analysis is not simply a one-to-one mapping of a business process on the usability; rather, it is driven by the following:

Is the Usability Design viewed as a business process as opposed to an interaction medium?

Does the Usability architecture support a practical, more efficient workflow view versus a task view?

Is the Usability architecture business scenario-driven?

Is the business application, free of functionality and/or features that are not required in the targeted business process?

Achieving an effective “usability alignment” typically requires a systematic, business-centric approach to software development. This design approach is more process-centered where the business application’s usability design is aligned with a streamlined workflow to deliver measurable productivity gains.

Objectively measure the “current state” productivity metrics for the various process tasks. Each task in the process is then evaluated to determine if it is optimally sequenced, whether it is a value-added task and if it is necessary. Unnecessary tasks are eliminated and the business process is automated and streamlined.

Useability Design Analysis – The UDA is aligned with the business process in a manner that allows the users to obtain significantly higher levels of performance and user productivity. Our process optimization consultants re-engineer the interface/process, remove unnecessary or redundant steps, and sequence steps in a manner that optimizes user performance.

Usability Design – The Usability Design architecture, an output of the user interface alignment stage above, helps determine the right design techniques and screens that must be redesigned. During this stage, process functionality and automation objectives are forefront in the minds of the designers to ensure that the performance of the system is positively impacted. A functional prototype is built to test the operational performance of the new interface.

Business Value Analysis – This is the final test to determine if the newly designed usability meets the established performance criteria for the business process. In this stage, we measure business benefits such as productivity gains, cycle time reductions, and the financial savings that result from the improved process. These values are then measured against the “current state” figures to measure improvement. IT’s ability to address and meet the performance objectives increases their value to the organization.

 

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